課程大綱： Communication and Teamwork培訓(xùn)
Introduction
How communication can make or break a company
The evolution of organizational teams
What is emotional intelligence?
Communication
Identifying areas for improvement in communication
Approaches to improving communication
Staying objective (not taking things personally)
Saying what you really mean to say
The role of emotions
The importance of empathy
Teamwork
Efficient teams vs inefficient teams
Identifying the common objective
Identifying individual needs
Setting goals and tracking results
Achieving synergy
Managing a Team
The importance of the leader
Taking responsibility (owning the problem)
Leading by example
Making meetings short, sweet and engaging
Measuring progress
Cultivating future leaders
Emotional Intelligence
What is emotional intelligence?
Measuring emotional intelligence
Understanding and leveraging emotions to relate better
Identifying personality types within your team
Cultivating emotional intelligence -- tools and techniques
Summary and Conclusion
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